Contract

1. GENERAL PROVISIONS

1.1. This contract shall be governed by the laws of the United Arab Emirates.

1.2. The Contractor undertakes to perform individual tailoring of the product in accordance with the Customer's requirements, and the Customer undertakes to pay for the service in accordance with the terms of this contract.

1.3. The product is made according to the Customer's individual measurements and specifications (bespoke) and is produced exclusively for this Customer.

2. RIGHTS AND RESPONSIBILITIES OF THE PARTIES

2.1. The Contractor undertakes to:

  • perform individual tailoring of the product in accordance with the parameters and requirements approved by the Customer;
  • consult the Customer on the selection of fabric, accessories, and other materials;
  • perform tailoring of the product within the agreed timeframe, taking into account possible changes in the production process.

2.2. The Customer undertakes to:

  • provide exact measurements, requirements, and preferences for tailoring the product;
  • pay the cost of tailoring in the agreed amount and within the timeframe specified in the contract;
  • undergo fittings, if necessary, to adjust the model.

3. DESIGN APPROVAL AND PRODUCT SPECIFICATIONS

3.1. The Customer confirms that, prior to the start of production, all characteristics of the product, including the following, have been agreed upon and approved:

  • model;
  • materials;
  • colour;
  • design.

3.2. Natural characteristics of materials. The Customer acknowledges that natural materials, including leather, may have natural characteristics such as variations in texture, shade, or grain. These characteristics are not defects and are part of the natural properties of the material.

4. TERMS AND CONDITIONS OF FULFILMENT

4.1. The order fulfilment period is set individually and may be changed depending on the complexity of the product, the number of fittings, the availability of materials, and other factors.

4.2. Notification of the exact date of product readiness is possible only after the completion of tailoring and all stages of work. The Contractor is not responsible for delays arising from reasons beyond its control (for example, problems with the supply of materials).

5. PAYMENTS

5.1. Production of the product begins only after receipt of 100% payment of the order cost.

5.2. The Customer pays a 100% advance payment before work on the order begins.

5.3. The cost of delivery is not included in the price of the goods and is paid separately.

6. CANCELLATION AND REFUND POLICY

6.1. Because the product is made according to the Customer's individual measurements, the order cannot be cancelled after production has begun.

6.2. Payment for a custom-made product is non-refundable.

6.3. In case of cancellation before the start of work, the Customer loses the right to a refund of the advance payment if the Contractor has already incurred expenses for the purchase of materials or the preparation of patterns.

6.4. Refunds for goods of proper quality are not provided. The Customer is offered a choice:

  • exchange the product for another product (of the same value, or with an additional payment for the difference) within 14 days, provided that the product has not been used and its commercial appearance, factory labels, and receipt are preserved; or
  • keep the advance payment as a deposit for a future order with the Contractor for any amount and any product.

7. ORDERS OF STANDARD-SIZE FOOTWEAR

7.1. This section applies to standard-size footwear (mules, loafers, and other models).

7.2. Refunds for standard-size footwear are not provided.

7.3. If the size does not fit, the Contractor offers the option to exchange it for another size.

7.4. An exchange for a different model is also available.

7.5. If the Customer does not wish to make an exchange immediately, the paid amount may remain on their account as a deposit and be used for future purchases.

8. DELIVERY

8.1. The Contractor shall not be liable for delays, customs inspections, import restrictions, or actions of courier services or governmental authorities in the recipient's country.

9. FINAL PROVISIONS

9.1. This contract shall enter into force from the moment of its signing by both parties and shall remain in effect until the obligations under the order are fulfilled.

THE COST OF DELIVERY IS NOT INCLUDED IN THE PRICE OF THE GOODS AND IS PAID SEPARATELY

I AGREE with the volume, technology, and cost of services.

Client: ________ Contractor: ________

(Customer's signature)